Shopify On-Going 
Shopify Agency
Success Support 

Shopify Agency

Partner with ECS® for continuous Shopify store 
optimisation and growth. 

Learn More
Shopify Agency London
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Your Shopify store deserves continuous attention and optimisation to stay ahead in today's competitive e-commerce landscape. Our dedicated support team becomes an extension of your business, providing expert guidance and hands-on assistance whenever you need it.

From technical maintenance to strategic growth initiatives, we ensure your store operates at peak performance while continuously driving revenue growth.

Shopify Support Process

ONGOING SUPPORT
APPROACH

Start your support journey

Proactive Partnership

01

We don't just wait for problems to arise - we actively seek opportunities to improve your store's performance. Our dedicated team monitors your store's health, identifies optimisation opportunities, and implements data-driven improvements to drive continuous growth.

This proactive approach ensures your store stays ahead of the competition and consistently delivers results.

Strategic Growth Focus

02

Your success is our priority. We combine technical expertise with strategic thinking to help you achieve your business goals. From optimisation of existing features to implementing new revenue-driving initiatives, we're committed to growing your business.

Strategic Growth

Growth FocusStrategic Planning & Implementation

Comprehensive Support

03

Our retainer service covers all aspects of your Shopify store's needs. We handle everything from technical maintenance and updates to conversion optimisation and feature development. This allows you to focus on running your business while we ensure your store performs at its best.

  • Monitor

    Continuous monitoring of store performance and health

  • Optimise

    Regular updates and improvements based on data insights

  • Support

    Responsive technical and strategic support when you need it

  • Grow

    Implementation of growth-focused initiatives and features

Partner with ECS® for comprehensive Shopify support that drives sustainable growth and ensures your store's long-term success.

Flexible Solutions

04

Every business is unique, which is why we offer customizable support packages tailored to your specific needs. Whether you need comprehensive technical support or strategic growth guidance, we adapt our services to match your requirements and goals.

Our flexible approach ensures you get exactly the support you need, when you need it, making your investment work harder for your business.

Don't just take our word for it, see what our clients say about working with us.

Founder

“Excellent experience with Karmoon, helping to build and maintain our site along with various custom apps. Especially good at comms and helping to solve and problems if and when they arise.”

Digital Media Manager

“Its been amazing working with you, I can honestly say you are one of the best developers I've worked with.”

Technical Product Manager

“The work that they produced was to a really high standard and I would absolutely recommend them.”

E-Commerce Manager

“Thank you for all your support during Black Friday, we have seen some amazing results!”

CEO + Co-Founder

“Our main objectives were conversions, site speed and mobile UX. These priorities were executed. I would highly recommend to any brand looking to improve their Shopify Plus site.”

Web and Technology Manager

“The new site looks fantastic. Orders coming through and everything is running smoothly.”

Founder

“I can say with complete confidence that you are placed amongst those individuals who know that there is no finish line. You have done yourself proud, and you have excelled at your chosen craft.”

E-Commerce Manager

“A dream to work with, you completely understood the direction we wanted for our new website and delivered quickly and to the highest quality”

Co-founder

“Amazing! You guys will be doing all our future Shopify developments.”

Engineering Lead

“I was really blown away by the work that Karmoon did. Very high quality, with a real focus on flexibility... I would wholeheartedly recommend them.”

Head of Digital

“After deploying and with the support of Algolia and partner Karmoon, the company saw the benefits 'straight away'”

Co-Founder

“Karmoon, it is totally appreciated you are there as others would not be ”

Owner

“Very helpful, and quick to respond and deal with the issue I was having. Fantastic. Will be using again!”

LET'S GET 
STARTED 
Shopify Agency

Shopify Agency
Book your discovery call

Common questions about our Shopify On-Going Success Support services.

Frequently Asked Questions

01

What's included in your Shopify support retainer?

Our comprehensive support retainer includes technical mainte...
Our comprehensive support retainer includes technical maintenance, performance optimisation, feature development, and strategic guidance. We handle everything from routine updates and bug fixes to implementing new features and optimising for conversions. You'll have access to our expert team for both technical support and strategic planning to ensure your store's continued growth and success.
02

How responsive is your support team?

Our support team maintains rapid response times with most te...
Our support team maintains rapid response times with most technical issues addressed within 24 hours. For urgent matters, we offer priority support to ensure minimal disruption to your business. We're also proactive in our approach, often identifying and resolving potential issues before they impact your store.
03

Can you scale support as my business grows?

Absolutely! Our support packages are designed to scale with ...
Absolutely! Our support packages are designed to scale with your business. As your needs evolve, we can adjust our service level to match your growth, ensuring you always have the right level of support. We regularly review your business needs and can adapt our services accordingly.
04

Do you provide strategic guidance for growth?

Yes, strategic guidance is a key component of our support se...
Yes, strategic guidance is a key component of our support service. We don't just maintain your store - we actively work to improve it. This includes regular performance reviews, conversion optimisation recommendations, and strategic planning sessions to help drive your business forward.
05

How do you measure the success of your support?

We track multiple metrics to measure the success of our supp...
We track multiple metrics to measure the success of our support services, including store uptime, response times, conversion rates, and revenue growth. We provide regular reports on these metrics and maintain open communication about your goals and expectations. Our success is measured by your store's performance and growth.
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